DELIVERY POLICY

Subject to availability and receipt of payment, requests will be processed within 2 working days and delivery confirmed by way of either Phone call, SMS or Email. Communication includes 3rd Party courier companies.

Door to door deliveries will be done by “The Courier Guy” but are subject to change with no notice.

All free deliveries will be done via Road Freight. These will be Door to Door deliveries

How long will it take to receive my order?

  • Local, National Orders: “The Courier Guy” Overnight Afternoon delivery, next business day.
  • Local, National Orders: “The Courier Guy” Road Freight is typically 3-4 business days.
  • Local, National Orders: “Post Net” is typically 2-4 working days
  • International Orders: will be depend on accepted Courier option, in most instances it’s 7-10 business days

What happens if I don’t receive my package?

If this is the case, please contact us.

All packages have a tracking number. Basil Manning will follow up with the courier company or post office should you not receive your package. If after a reasonable amount of time the parcel has not been delivered, Basil Manning will send a replacement.

Will I have to pay any taxes or import duties?

For deliveries within South Africa, VAT is included in the price and there are no duties applicable. For international deliveries, no South African VAT is charged; however, you may need to pay additional customs handling fees, duties and/or taxes. As each country is different and these fees change often, we do not know these fees. Your local post/customs office can give you this information.

Please not that Basil Manning is not in any way liable for duties incurred including in product replacement.

Defective Products

Please see our returns and refunds policy.